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Frequently Asked Questions
Welcome to the one-stop shop for all your booking solutions.
In this section, you can find answers to a variety of questions that help to ensure a smooth-sailing trip ahead. Make sure to log in for a more personalised experience.
to manage all your bookings
How much luggage can I bring?
How can I make arrangements for special luggage?
How can I add extra luggage to my booking?
Can I take a pet with me?
Why can't I see the included luggage on my e-ticket after purchasing a Plus Ticket?
Why doesn't the e-ticket show included luggage for all the passengers in my booking?
If I cancel my flight, can I get a refund on my luggage?
Can I divide the maximum amount of kg over 2 pieces of checked-in luggage?
What is the hand/carry-on luggage allowance for Ryanair and Wizzair?
What are the size limitations on checked luggage?
Why can't I pay for additional checked luggage allowance?
What items am I not allowed to travel with?
What are the regulations for traveling with medication?
What are the regulations on traveling with plants/flowers?
What is the airport customs process?
What are the regulations on devices with Lithium batteries?
Can activated carbon be checked-in?
What are the regulations on wheelchairs and other mobility aids?
What are the regulations for traveling with sharp objects?
What are the regulations for bringing food on board?
What are the regulations for traveling with musical instruments?
What are the regulations on traveling with fresh meat, fruits and vegetables?
What are the regulations on traveling with cigarettes/tobacco products?
What are the regulations for traveling with cash?
What are the regulations for traveling with medical equipment?
What are the regulations for traveling with fabrics and clothes?
What are the regulations on traveling with home appliances?
How do I use my extra checked baggage allowance?
Can I buy a ticket which includes checked luggage?
Can I get my luggage back when I transfer?
How would you recommend I pack my luggage?
How do I check in my luggage?
Will my luggage be checked through to the final destination?
How do I claim my luggage?
Will my checked luggage allowance increase if I upgrade my ticket?
Can I share my checked luggage allowance?
Do I have to self-transfer my baggage in the transit city?
What are the regulations on traveling with sports equipment?
Do you still need help?
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