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Frequently Asked Questions

Welcome to the one-stop shop for all your booking solutions.

In this section, you can find answers to a variety of questions that help to ensure a smooth-sailing trip ahead. Make sure to log in for a more personalised experience.

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Find your answer quickly

Refunds

Can I get a refund on seats and/or luggage?

Why is the refund not fully equal to the amount I paid during the initial booking?

If my cancelled ticket is refundable, who is responsible for handling the refund?

How long will it take to receive my refund?

What is the status of the refund request for my flight?

When will my money be refunded?

How will my money be refunded?

Why can it happen that Travix is requesting my bank details to refund me?

Will I get a refund if I cancel one or more flights in my booking?

Will I get a refund if the airline cancelled one or more flights in my booking?

My booking was unsuccessful, how do I get a refund?

What are the latest refund and change policies for each airline?

How do I apply for compensation from the airline?

Will you refund the special request fee if I cancel my ticket?

Will I still receive my refund if my card is no longer in use?

Will I be compensated if the airline downgrades my ticket?

How can I get an invoice for my ticket cancellation fee?

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